Never Close the Front Desk
A multilingual AI agent that takes over your hotel's phone and messaging line: it takes reservations, handles room service and guest requests, answers questions, and writes to your PMS. At night or during peak hours, no guest is ever left without a reply.
- Step 01
Reservation / request answered
- Step 02
Intent & guest detection
- Step 03
Availability & action
- Step 04
PMS record & routing
HOSPITALITY · RESERVATIONS & FRONT DESKHow Is a Guest Request Handled?
- 01 / 04
Reservation / Request
The guest reaches you by phone, WhatsApp, or web; the agent greets them in the right language.
- 02 / 04
Intent & Guest Detection
Reservation, room service, or information? The request is matched to the guest/room.
- 03 / 04
Action
Availability is checked, a reservation/room request is created, or information is provided.
- 04 / 04
PMS Record & Routing
The action is written to the PMS and, if needed, handed off to housekeeping, F&B, or the front desk.
What Does the Hospitality Agent Do?
Tailored to city hotels, resorts, and boutique properties; integrates with your PMS and channel manager.
Reservation Management
Checks availability and pricing, then creates, changes, or cancels reservations.
- +Availability by room type and date
- +Pricing and package info
- +Change / cancel flow
- +Channel-manager sync
Voice Front Desk
Answers incoming calls day and night with a natural voice and no hold time.
- +Parallel multi-call handling
- +Night / peak-hour coverage
- +Check-in/out time details
- +Urgent requests routed to on-duty staff
Guest Requests
Takes and routes room service, housekeeping, extras, and complaint requests.
- +Room service & housekeeping requests
- +Extras / minibar requests
- +Complaint logging and escalation
- +Request-status tracking
Multilingual Support
Recognizes the guest's language and responds with the same quality.
- +Automatic language detection
- +Natural multilingual conversation
- +Local knowledge and recommendations
- +Consistent brand voice
Reminders & Upsell
Sends reservation confirmations, check-in reminders, and add-on service offers.
- +Reservation confirmation/reminder
- +Early check-in / late checkout offer
- +Transfer & spa upsell
- +Post-stay feedback
Operations KPI Analytics
Reports on call volume, conversion, request type, and response time.
- +Reservation conversion
- +Request-type distribution
- +Intensity by occupancy period
- +Missed calls and callbacks
Which Properties Use It?
City & Business Hotel
Handles heavy reservation and corporate demand 24/7, routing check-in/out questions and meeting/event requests.
Holiday Village & Resort
Manages multilingual guest traffic, takes transfer, spa, and activity requests, and captures upsell opportunities.
Boutique Hotel & Guesthouse
Answers the calls and messages a small team can't keep up with, keeping reservations and guest communication seamless.