WhatsApp, Instagram, Email — One Agent, Every Channel
One AI agent handles all of your messaging channels: it understands requests, generates replies, starts processes when needed and escalates to your human team. No channel goes unattended, no message goes unanswered.
MESSAGING · MULTI-CHANNELWhat Happens When a Message Arrives
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Message Received
A message from WhatsApp, Instagram DM, web chat or email is collected in a single place.
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Intent Understood
A natural language processing model determines the content, intent and urgency of the message.
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Reply Generated
A consistent, context-aware reply is produced using your organization's knowledge base and conversation history.
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Action & Escalation
Simple requests are closed automatically; complex or VIP requests are routed to your human team.
What the Messaging Agent Does
Every capability is configured around your organization's channels and business rules.
Multi-Channel Integration
WhatsApp Business, Instagram DM, website chat widget and email are unified under a single agent.
- +WhatsApp Business API
- +Instagram Messaging API
- +Web chat widget (embed code)
- +Email inbox listening
Automated Reply Generation
Context-aware replies are generated based on your organization's knowledge base and FAQs.
- +Knowledge base integration
- +Template plus dynamic content mix
- +Brand voice and tone tuning
- +Misunderstanding correction loop
Context and Conversation Memory
Earlier messages within the same conversation are remembered, so no inconsistent or repeated questions are asked.
- +Session-based context window
- +Personal detail retention
- +Topic-switch detection
- +Conversation summary saved to CRM
Triggered Workflows
When specific intents are detected, external systems are triggered automatically: appointments, registrations, notifications.
- +Appointment-creation trigger
- +Form completion and registration
- +Invoice or document delivery
- +Internal team notification
Multilingual Support
It detects users speaking different languages on the same channel and replies in their language.
- +Turkish, English and Arabic prioritized
- +Automatic language detection
- +Optional human review after translation
- +Language-based routing rules
Channel Analytics
Message volume, response time and escalation rate per channel appear in daily reports.
- +Per-channel volume comparison
- +Response-time distribution
- +Resolution rate (automation vs. human)
- +Analysis of frequently recurring intents
Where It Is Used
Patient Message Management
Answer appointment queries, test-result requests and clinical routing messages 24/7. Urgent notifications are relayed instantly to the on-call clinician.
Dealership & Service Social Channels
Automatically handle vehicle-pricing, test-drive and service-booking requests from Instagram and WhatsApp, and log them to your CRM.
Reservations & Guest Requests
Answer room-availability, early check-in and add-on service requests from WhatsApp in real time and record them in your PMS.