Automate Patient Communication 24/7
An AI agent that takes over the phone and messaging lines of clinics and hospitals: it books appointments, answers questions, sends reminders, and routes every request to the right department. No patient call is ever lost, even when your staff is busy.
- Step 01
Call / message answered
- Step 02
Intent & patient detection
- Step 03
Appointment & action
- Step 04
HIS record & routing
HEALTHCARE · 24/7 CALLS & SCHEDULINGHow Is a Patient Request Handled?
- 01 / 04
Call / Message Arrives
The patient reaches you by phone, WhatsApp, or a web form; the agent greets them in natural language.
- 02 / 04
Intent & Patient Detection
Booking, results inquiry, or general information? The request type and patient record are identified.
- 03 / 04
Action & Information
An available slot is found, an appointment is booked, or the required details are gathered step by step.
- 04 / 04
HIS Record & Routing
The record is written to your HIS/CRM and, if needed, handed off to the relevant clinic or on-call staff.
What Does the Healthcare Agent Do?
Every capability is tailored to the clinic's workflow and specialty, and integrates with your existing HIS.
Appointment Management
Finds available slots and books, reschedules, or cancels appointments.
- +Calendars by specialty and physician
- +Double-booking and conflict prevention
- +Online calendar sync
- +Reschedule instead of cancel
Call Answering
Every incoming call is answered instantly, with no hold time and human-quality voice.
- +Parallel multi-call handling
- +Natural spoken conversation
- +After-hours automated flow
- +Urgent calls routed to on-call staff
Reminders & No-show
Automatic pre-appointment reminders reduce the no-show rate.
- +SMS / WhatsApp reminders
- +Confirm / cancel feedback
- +Refilling freed-up slots
- +Repeat reminder sequence
Results & Info Routing
Answers routine questions such as test results, pricing, and prep instructions.
- +Test/procedure pre-briefing
- +Delivering prep instructions
- +Pricing and package inquiries
- +Sensitive data escalated to a physician
Omnichannel Communication
Phone, WhatsApp, Instagram, and web chat are managed as a single line.
- +One record across channels
- +Continuous conversation history
- +Automatic language detection
- +Callback scheduling
Compliant Records
Every conversation is logged in a structured, consented, and auditable way.
- +Disclosure & explicit-consent flow
- +Structured conversation summary
- +Role-based access
- +Retention-period management
Which Healthcare Providers Use It?
Multi-specialty Polyclinic
Manages heavy appointment traffic without staff, setting up a separate calendar and routing flow for each specialty.
Dental & Aesthetic Clinic
Answers pricing and procedure questions, reminds patients of follow-up appointments, and reduces empty chairs caused by no-shows.
Imaging & Laboratory
Delivers prep instructions, notifies patients when results are ready, and escalates sensitive inquiries to a specialist.